Privacy statement

Through this website we display our current product range and you can contact us for more information about our products and services. You can also register for our newsletter so that we can keep you informed of all current events concerning our products and our services.

The protection of personal data is of paramount importance to Knauf Insulation. Because Heraklith is a registered trademark of Knauf Insulation, we inform you through this privacy statement about our privacy policy and about the way we collect, use, process and protect personal data. The processing takes place in accordance with current privacy legislation and the (future) General Data Protection Regulation.

We will not deviate from this privacy policy unless you expressly give us permission to do so. Within this website we only collect data to the extent that this is technically necessary. This data will under no circumstances be resold or made available to third parties.

Responsible for the processing of your personal data is:

Knauf Insulation B.V.
Florijnstraat 2, 4903 RM in Oosterhout
Chamber of Commerce number: 20038161
Telephone: +31 (0) 162 42 12 45

Collecting data

Direct Marketing

Knauf Insulation will use your personal data for direct marketing and provision of information about the services and products of the brand Heraklith which in our opinion might be of interest to you. We do this on the basis of your consent, such as when you subscribe to our newsletter, (Dutch newsletter subscription can be done via or to offer customer service. We will ask for your first and last name, your e-mail address, job title and company name.

We also use cookies to ensure the functionality of the website, to measure the quality and effectiveness of our website and, if you give permission for this, to analyze your surfing behavior.

You are not obliged to provide this information. If you are not willing to do so we may not be able to give you an optimal customer service.


We also use cookies to ensure the functionality of the website, to measure the quality and effectiveness of our website and, if you give permission for this, to analyze your surfing behavior.

A cookie is a small information file that is placed by your web browser on (the hard disk of) your computer or other equipment when you visit our website for the first time. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this.

As soon as you visit our website again, the information stored in this cookie is sent back to your web browser. You can use the settings of your web browser to indicate that you wish to refuse or delete cookies. In that case it is possible that the use of the website is limited. We use the following cookies:

Read our cookie statement

Processing of personal data

Your personal data will only be received, collected and processed by Knauf Insulation B.V. These personal data will only be processed on the basis of your consent, execution of a possible agreement or on the basis of a legitimate interest.

Your personal data are processed for the following purposes:

  • Sending out our newsletter, when you register for this, to keep you informed of the current affairs concerning our products and services or new products and services that in our opinion might be of interest to you;
  • Recording contact, such as answering questions;

The personal data collected and processed by us is not kept longer than necessary for the purpose for which it is processed.

Security and storage measures

Knauf Insulation takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss and unauthorized access, unwanted disclosure and unauthorized modification. In addition, the ICT company we have engaged has taken appropriate technical and organizational measures to guarantee the required security level of the personal data. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service via

Your rights regarding personal data

We process personal data in the context of the aforementioned purposes. With regard to this processing, you can exercise the following rights by sending your request to or by sending your request via the contact form on our website:

  • the right to determine whether or not to process your personal data, and the right to inspect your personal data as processed by us.
  • right to correct the personal data available to us or - if the data are incomplete - to supplement this, taking into account the purpose of the processing.
  • right to have your personal data deleted, for example if this data is no longer required for the purpose for which it was collected.
  • the right to limit the processing of your personal data, if a) your personal details are not correct, b) the processing is unlawful, c) you need your personal data for the purposes of a legal claim or d) you object to the processing and there is a weighing of interests.
  • the right to data portability, to obtain the personal data provided by you in an electronic file, and to transfer it (possibly by us, if this is technically possible) to another person.
  • the right to object to the processing of your personal data due to reasons related to your specific situation. You also have the right to object to processing for the purpose of marketing directed to you.

After receiving your request, we will inform you by e-mail as soon as possible, and at the latest within one month, whether this request will be met. If your request is refused, we will give the reasons for this in writing (by e-mail).

If your request is rejected, we will inform you of the reasons for this rejection in writing (by e-mail). If you object to this rejection, you can submit a complaint to the Dutch Data Protection Authority or initiate a petition to the court.

If you have given permission for the processing, you can also withdraw your consent to the processing of your personal data at any time. We will then discontinue the processing that is based on your permission. However, this does not affect the processing on the basis of the consent prior to this withdrawal.

Change of privacy statement

We can change our privacy policy at any time, and will publish these changes and our most recent privacy statement on our website Your personal data will only be processed in accordance with the privacy policy that applied at the time of collecting this personal data.